Store Policies – Refunds, Shipping, Privacy & Payments
Welcome to Star Confectioners. Your trust matters to us. These policies explain how we handle refunds, shipping, privacy, and payments to ensure a smooth shopping experience for every customer.
1. Refund & Replacement Policy
We want you to be fully satisfied with your purchase. If something goes wrong, we’ll make it right.
1.1 Refunds & Replacements
>Full refunds or replacements are offered for damaged, missing, or incorrect items.
>If you prefer, we can arrange a replacement instead of a refund.
1.2 Reporting Issues
>Issues must be reported within 14 days of delivery.
1.3 Proof Required
>Please provide photos or videos of the damaged product via WhatsApp for quick resolution.
1.4 Eligible Products
>All products sold are eligible for refunds or returns (no exclusions).
2. Shipping Policy
We deliver across Pakistan with trusted couriers for speed and reliability.
2.1 Courier Services
>Orders shipped via TCS or Leopards Courier.
2.2 Dispatch & Delivery
>Orders dispatched within 24–48 hours after confirmation.
>Karachi: 2–4 working days
>Other Cities: 3–6 working days (depending on courier)
2.3 Shipping Charges
>Standard shipping applies to all orders.
>Free shipping on orders above PKR 3,000.
>Bulk orders may have extra charges based on weight/size.
2.4 Delivery Locations
>Currently shipping within Pakistan only.
>International shipping will be announced later.
3. Privacy Policy
We respect your privacy and keep your data secure.
3.1 Data Collection
>We collect your name, phone, and address only to process and deliver your orders.
>Occasionally, we send offers and updates via SMS, email, or WhatsApp.
3.2 Data Security
>We never sell or share customer data with marketers.
>Data is shared only with courier partners for delivery purposes.
3.3 Opt-Out
>You can opt out of promotional messages anytime by contacting us.
4. Payment Policy
We provide safe and easy payment options:
4.1 Accepted Methods
>Cash on Delivery (COD) – Available for all orders.
>Online Payments – JazzCash, Easypaisa, Visa, Mastercard, UnionPay.
4.2 Recommended
>We encourage online payments for quicker confirmation and processing.
5. Customer Support
For help with refunds, shipping, payments, or general questions:
>WhatsApp: +92 319 9233848
>Email: info.starconfectioners@gmail.com
>Business Hours: Monday – Saturday
